https://www.nicolaburnett.com/moodboard-jasper
daily
0.75
2024-02-23
https://images.squarespace-cdn.com/content/v1/56f96a558a65e2431339cdaf/1461605452797-QA7MI71TS32XTRI3GVOU/Untitled-1.jpg
User research
https://images.squarespace-cdn.com/content/v1/56f96a558a65e2431339cdaf/1461619355997-ZAV09MWPDQNH86LHF90N/untitled.jpeg
User research
https://images.squarespace-cdn.com/content/v1/56f96a558a65e2431339cdaf/1461620489237-QAQ6U7KEO5III0AYUIFS/get-real.jpg
User research
https://images.squarespace-cdn.com/content/v1/56f96a558a65e2431339cdaf/1461618928008-H5L4OM00O8XDG5SFFWXY/7.jpg
User research
https://images.squarespace-cdn.com/content/v1/56f96a558a65e2431339cdaf/1461618408530-Y4QZHI2APVIJMRFUG8Q7/crop.jpg
User research
https://images.squarespace-cdn.com/content/v1/56f96a558a65e2431339cdaf/1464031021138-YBETCAKP0EZE4GN5QP20/pareidolia.jpg
User research
https://images.squarespace-cdn.com/content/v1/56f96a558a65e2431339cdaf/1464033164561-OWERNGEYR0AKBOTZVETB/Untitled-2.png
User research
https://images.squarespace-cdn.com/content/v1/56f96a558a65e2431339cdaf/1464033301507-TSX1XY70Q79O991CW3GM/Screen+Shot+2015-03-09+at+4.21.13+PM.png
User research
https://www.nicolaburnett.com/new-page-3
daily
0.75
2018-09-03
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517399060379-POP0VIR6LG6TQHZW0PJI/Workshop+2.jpg
Workshops
Running a User Testing Analysis session
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517398880621-ICMJTTVTWDTLFN9YND1D/Workshop+1.jpg
Workshops
Running a User Journey Mapping exercise
https://www.nicolaburnett.com/new-page-4
daily
0.75
2018-02-12
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517483822437-M0B5GZQUQ51YSCP8HUMD/Screen+Shot+2018-02-01+at+11.12.45.jpg
Information Architecture
Future-state information architecture maps of proposed systems
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517482915734-1JG733PB8FT5MKP42ZSG/Screen+Shot+2018-02-01+at+10.59.58+2.jpg
Information Architecture
Then started re-organising and re-architecting...
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517482768078-0FLA2YWVR1E65CY1ORR6/Screen+Shot+2018-02-01+at+10.56.11+2.jpg
Information Architecture
Post-its transformed into a comprehensive site map...
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517488097853-1XLKBGZSHZO0FCUYXNBS/Screen+Shot+2018-02-01+at+12.24.39.jpg
Information Architecture
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517482506990-9UQRG6ASKZKTSSQBIGMI/Sitemap1.jpg
Information Architecture
Started with a live Post-it note board...
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517487953450-B6EC3K42BOB5TQRMC7VK/Screen+Shot+2018-02-01+at+12.00.02.jpg
Information Architecture
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517485919489-4GP2UTQARHKH2SUHZE82/Screen+Shot+2018-02-01+at+11.49.17.jpg
Information Architecture
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517485436034-J1CHTDXZMGW7LGBIO16B/open_apps2.png
Information Architecture
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517483766011-NV98CVRTLI7ISQV3SR0W/Screen+Shot+2018-02-01+at+11.12.22+2.jpg
Information Architecture
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517488125833-BOMMGFS66UN430TMTVA3/Screen+Shot+2018-02-01+at+12.24.10.jpg
Information Architecture
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517483111325-NLVY3GXEZXCI4HINL4TN/Site+4.jpg
Information Architecture
New architecture then informed application structure
https://www.nicolaburnett.com/new-page-5
daily
0.75
2018-02-13
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517502814052-4TJ2GH56LHWEF75CQQNO/Screen+Shot+2018-02-01+at+16.33.02.jpg
Wireframes
Taken from Premier site redesign wireframes (Barclays)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517502723536-HHB9Q2EOL86BB95CW98I/Screen+Shot+2018-02-01+at+16.23.30.jpg
Wireframes
Taken from Facebook People app design specification (INQ Mobile)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518519651032-Y2P4XUYX5KAGB753ATCJ/Screen+Shot+2018-02-13+at+10.59.48.jpg
Wireframes
Taken from INQ Soho concept design documentation (INQ Mobile)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517503341450-2KVBLWK6JZ3K424LJP68/Screen+Shot+2018-02-01+at+16.41.46.jpg
Wireframes
Taken from Facebook People app (INQ Mobile)
https://www.nicolaburnett.com/clients
daily
0.75
2024-02-26
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/2c8fc066-9b72-4db8-8d91-0a3576803e41/Screenshot+2024-02-23+at+12.41.48.jpg
Clients - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517477895060-4HBD360HHN6EK77FHF9F/Screen+Shot+2018-02-01+at+09.30.02.jpg
Clients
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517478333243-0IS6VV9EYCXGM7DHIFB7/Screen+Shot+2018-02-01+at+09.35.12.jpg
Clients
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517478290830-R20L5OOD3A0M4W0S4D81/Screen+Shot+2018-02-01+at+09.35.27.jpg
Clients
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517478182082-V53P22ATHJ83R71WZZUE/Screen+Shot+2018-02-01+at+09.31.03.jpg
Clients
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517477959713-7KZQELMSK52NGM7G2FQ3/Screen+Shot+2018-02-01+at+09.30.19.jpg
Clients
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517478127489-N6S63T7EDZNNNWMT11CG/Screen+Shot+2018-02-01+at+09.41.41.jpg
Clients
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/a1f0d75b-de21-4d2b-a68f-4b4a722e1e09/Citi.jpeg
Clients - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517478304943-R6EE8QDMW3HAPCQWXK4T/Screen+Shot+2018-02-01+at+09.35.52.jpg
Clients
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517478227306-8Q0PTTMWJGFJLQZBV95B/Screen+Shot+2018-02-01+at+09.31.12.jpg
Clients
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517478205499-JOKF4X5Z5ZDHVX1SV5GL/Screen+Shot+2018-02-01+at+09.30.55.jpg
Clients
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517503928325-L8IKDSZTXJZXY44PYDXK/Screen+Shot+2018-02-01+at+16.51.30.jpg
Clients
https://www.nicolaburnett.com/new-page
daily
1.0
2024-02-26
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518517544465-CQ3RP1Z7ITWRR5NI5M48/DSC01300+2.jpg
About me
https://www.nicolaburnett.com/design
daily
0.75
2024-02-23
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517395133611-5EB36E7B8AHWQOQ26PQQ/Innovation.jpg
Design (old landing pg) - Innovation
Ideation, Storyboards, Conceptual Design, Protoyping
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517395707614-CBEYBVHK86HS5QGN6XZD/Wires.jpg
Design (old landing pg) - Wifeframes
From sketches to detailed design specifications
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517395863895-XXY09U77SYA60EDY1QRW/Respond.jpg
Design (old landing pg) - responsive design
Designing content for different screen sizes
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517393412465-YLJXWUHRJ0CI51QGGB94/Spanner.jpg
Design (old landing pg) - workshops
Discovery, Ideation, Workshop Facilitation, Google Design Sprints
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517395232659-16O0EGALDB7KILIDDEZ2/Mobile.jpg
Design (old landing pg) - mobile design
Expertise in designing for mobile and touch screen interfaces
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517395161454-KI3M4NKUOUSZ0O7WUFKR/Analysis.jpg
Design (old landing pg) - requirements analysis
User needs, Use Cases, User Stories
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517845594362-OLCNC14BK8GW9OM4SVCD/Screen+Shot+2018-02-05+at+15.46.09.jpg
Design (old landing pg) - Frameworks
UI Frameworks, Component design, Style guides
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517395100127-CYLIQIH71IOT8LUSG2VJ/Service.jpg
Design (old landing pg) - user flows
User Journeys, Task Flows, Service Design
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517395117290-3WR1AFKNWI5WD13C5555/Architect.jpg
Design (old landing pg) - information architecTure
Organisation, structure, flow and navigation of a system
https://www.nicolaburnett.com/user-flows
daily
0.75
2018-02-12
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517417615517-62CKR0UFFJTN9EGCXH7N/Contact.jpg
User Flows
A formalised user flow taken from a Barclays online banking design
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517412317038-91QPGO8WSLMLP78F871Q/GTO+Ops+Risk+Manager+Journey1.jpg
User Flows
Example output from a user journey mapping exercise with Deutsche bank staff
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517417593455-N0TE1920V69MOVBJFA8Y/Barclays_service.jpg
User Flows
Snippet from a service design map created for Barclays UK
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518445803778-5JU2H4J6UNVNAMYSSUYJ/Screen+Shot+2018-02-12+at+14.21.31.jpg
User Flows
https://www.nicolaburnett.com/new-page-1
daily
0.75
2024-02-26
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518524076895-Q85TM7VXODC576KQ22D0/shutterstock_668319997.jpg
Contact
https://www.nicolaburnett.com/new-page-34
daily
0.75
2018-02-13
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517844935752-QI1F5RFJ3KSDL3KTSU7H/Screen+Shot+2018-02-05+at+15.34.57.jpg
Responsive Design
Responsive concept design (Barclays)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517843259410-BGJRAL06V5N0772IW4I0/Screen+Shot+2018-02-05+at+15.00.43.jpg
Responsive Design
Account Switching responsive design (Barclays)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518519208219-8S113K1MVRXC4EKZ7I15/Screen+Shot+2018-02-13+at+10.52.05.jpg
Responsive Design
Responsive dashboard design (Deutsche Bank)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517844727960-ZLKC558XB1R4VIIWW349/dbC_Presentation_Audit-Findings.png
Responsive Design
Responsive dashboard design (Deutsche Bank)
https://www.nicolaburnett.com/requirements-analysis
daily
0.75
2018-02-12
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518434287074-IFP1P6LYIJLLOBE3XI52/Screen+Shot+2018-02-12+at+11.16.48.jpg
Requirements Analysis
Example User Flow
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518434274196-GFUJD1IFL2C8CQVCSAO3/Screen+Shot+2018-02-12+at+11.12.20.jpg
Requirements Analysis
Excerpt from the Detailed Level Requirements document
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518434148065-Z9ZACL5302TM354WX18Y/Future_state_pg1.JPG
Requirements Analysis
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518434168524-4IPQGFQB2OA7KAELO4N2/Pain_points1.JPG
Requirements Analysis
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518434154182-XZ785BVECWDNZFE4Y497/IMG_1916.JPG
Requirements Analysis
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518434254624-VT19G6DOQ307RHYWD2N4/Screen+Shot+2018-02-12+at+11.11.59.jpg
Requirements Analysis
Excerpt from the High Level Requirements document
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518434278046-XG9Y7T28OO2OPJ6J94S7/Screen+Shot+2018-02-12+at+11.17.00.jpg
Requirements Analysis
Example User Flow
https://www.nicolaburnett.com/researchlanding-78
daily
0.75
2024-02-23
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518427102988-BCIRMXSL81R3G6IWLTML/Screen+Shot+2018-02-12+at+09.16.56.jpg
User research - Interviews
Gathering user needs and contextual insight through formal, or informal, interviews
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518427253058-G18X6PEZ681PELLLOEFU/Screen+Shot+2018-02-12+at+09.17.46.jpg
User research - Reporting
Condensing research findings into easily consumable reports
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518427118490-5U491CZOIEC6JXKYSXTB/Screen+Shot+2018-02-12+at+09.17.56.jpg
User research - User Testing
Design, setup and running of user testing and exploration sessions
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518427163019-4P469CFGZVX95YKF7RHJ/Screen+Shot+2018-02-12+at+09.17.25.jpg
User research - Analysis
Efficient and accurate analysis of research data and observations
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518427218477-3GDWAE369CFOIII3PXJQ/Screen+Shot+2018-02-12+at+09.17.15.jpg
User research - Persona
Using insight to create persona and user scenarios, or use cases
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518427265958-XMUEOQQ762KURG86KZKR/Screen+Shot+2018-02-12+at+09.17.36.jpg
User research - Publications
Find out more about my published research
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518427237357-JEV8NC6XD0BUGZQV6X71/Screen+Shot+2018-02-12+at+09.17.05.jpg
User research - Ethnographic research
Observing users in their natural environments
https://www.nicolaburnett.com/new-page-78
daily
0.75
2018-02-12
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517827615812-X6B21Q2VE76U613AI8RH/IMG_6159+2.jpg
Innovation
Sketch design taken from a Compliance Training Dashboard design (HCL-Deutsche Bank)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517831759707-4BZL87VTTFIOO6KT7XMH/Screen+Shot+2018-02-05+at+11.52.46.jpg
Innovation
Exploring how the user would interact with the content
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517831227675-4U29HHPTIJ3HQS2OIT3H/Screen+Shot+2018-02-05+at+11.36.31.jpg
Innovation
Article level
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517830083432-ODMGE7AAC5U6PHTK4QR1/lockscreen.png
Innovation
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517831695490-KNE1N09Z5E9IKYE7ZLAM/Screen+Shot+2018-02-05+at+11.54.00.jpg
Innovation
Channel switcher
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517829918197-UDYYTHD7NHI9SFTU1K6K/Screen+Shot+2018-02-05+at+11.24.45.jpg
Innovation
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517827574572-LRF5FFZ3H0MYWNSVZUOU/IMG_2297+2.jpg
Innovation
Sketch design taken from a System Health Dashboard design (HCL-Deutsche Bank)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517925281395-2K8LN7Z0MVUSVCIJC0HI/IMG_7132.jpg
Innovation
My prototype being user tested with Ministry of Justice users
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517831180402-YXNA8KXAE4FGS4LKOP78/Screen+Shot+2018-02-05+at+11.35.40.jpg
Innovation
Top level view
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517828645097-21K5W2EJ1YJMNIWAC91N/20150909_174659+2.jpg
Innovation
Example storyboards taken from Collaborative Design Workshops
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517831200776-MTCSAYOOBHHQDINV4QX5/Screen+Shot+2018-02-05+at+11.34.53.jpg
Innovation
Second level
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517827911715-9RGTSWOQ8R97XF2U4EAX/IMG_6184+2.jpg
Innovation
Sketch design taken from a KRI Dashboard design (HCL-Deutsche Bank)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517925274161-SR3KGPX1BIVBFF03AKLH/IMG_6670.jpg
Innovation
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517830004352-4AD90SBQVYFCDHH2JS6K/Screen+Shot+2018-02-01+at+09.30.27.jpg
Innovation
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517831299114-D1RWNQEJ4D2QB58U76C0/Screen+Shot+2018-02-05+at+11.35.05.jpg
Innovation
Content structure
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517828668788-BINROX5YT4ZA787KIWGT/try2+2.jpg
Innovation
https://www.nicolaburnett.com/framework-navigation
daily
0.75
2018-02-12
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518000943709-8LV7HAEDMY00NFM9FNXL/Screen+Shot+2018-02-07+at+10.55.09.jpg
Framework - Navigation
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518001589095-7SYFEWZJDEWXMG3ZHDA0/Screen+Shot+2018-02-07+at+10.52.03.jpg
Framework - Navigation
Building customer segments into the mobile navigation
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517998342908-GKS76CUSJ0Q6QOTYX9UK/Screen+Shot+2018-02-07+at+10.08.56.jpg
Framework - Navigation
Exploring an 8 column grid
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517998937245-IDUWU0G25S5XA2IKCKC8/Screen+Shot+2018-02-07+at+10.21.56.jpg
Framework - Navigation
Exploring a 12 column grid
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517998358816-TW1KN4PUBH0P5F4PCD8M/Screen+Shot+2018-02-07+at+10.06.46.jpg
Framework - Navigation
Understanding how the content would behave on different screen sizes
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518000955153-MMD9QMJTVJ8MY7RHC1MC/Screen+Shot+2018-02-07+at+10.42.18.jpg
Framework - Navigation
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518000969942-KXVUYJ5IS5ZYV55OATVK/Screen+Shot+2018-02-07+at+10.52.39.jpg
Framework - Navigation
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518001044642-BXPGXHAMKP2YWLOCT6SO/Screen+Shot+2018-02-07+at+10.53.12.jpg
Framework - Navigation
Splash screen concept
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518002091322-P087TKNSTDQB595GHNB2/Screen+Shot+2018-02-07+at+10.53.34.jpg
Framework - Navigation
Toggle concept
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518001035869-1YBNNHRVH5GHFH6OV440/Screen+Shot+2018-02-07+at+10.53.22.jpg
Framework - Navigation
Tab concept
https://www.nicolaburnett.com/publications
daily
0.75
2018-02-13
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518092519086-0S964GCJ6FMNB65TD7KY/Screen+Shot+2018-02-08+at+12.18.35.jpg
Publications
https://www.nicolaburnett.com/analysis
daily
0.75
2018-02-13
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518088705795-0OAI6YRLUDSSPLS2R7AF/Current_state_pain_points.png
Analysis
Current state service design map showing user point points
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518090695523-FYLMNUVS8GDF3V9PHSM8/Screen+Shot+2018-02-08+at+11.50.55.jpg
Analysis
Example deep dive slide (content removed due to NDA)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518088715057-4RO2XWYAVJSQPYP9OBPE/Current_state_heat_map.png
Analysis
Heat map showing clusters of pain points and severity of issues
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518088725161-35QOO6KPRX7EYB35CSAF/Screen+Shot+2018-02-08+at+11.14.21.jpg
Analysis
Data coding and categorisation framework
https://www.nicolaburnett.com/mobile
daily
0.75
2018-02-12
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517911398723-1YGWFTNGEWKVEABNNLB3/Info_screen.png
Mobile
Info screen
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517846717785-YEK1MHS1LHQ9NKBR4RW4/mm2.png
Mobile
Phone Settings
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517911460194-FQZVDN53AE1H2S4A0JBP/Screenshot_2013-03-15-12-11-22.png
Mobile
INQ Soho (social media sharing)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517910589231-OY0513B0ZPSUVEC81G0T/Sony-Ericsson-Satio-e1496920391240.jpg
Mobile
Sony Ericsson G900 (2008)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517910623471-A93J72I75GR8T6DL2BIV/Sony-Ericsson-Satio-e1496920391240.jpg
Mobile
Sony Ericsson Satio (2009)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517846711231-14Y407D3UBQEEDGITEPT/Setup3+copy.jpg
Mobile
Setup Wizard
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517910598798-UD74FI41ZV0WLOZF6GMP/se-g700-00.jpg
Mobile
Sony Ericsson G700 (2008)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517910442458-1XZ04ETU3AJH9PNT7NJX/article-2007325-0CB3D5D800000578-429_468x475.jpg
Mobile
INQ Cloud Touch (2011)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517911384891-FCYE6ROFOV0HYXFZLWZK/Screenshot_2013-10-11-17-17-06.png
Mobile
Material (news & social media app)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517911419645-CKIMUAAPAFOVIE8C4UBU/Newsfeed_status.png
Mobile
INQ Homescreen Widget
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517847070096-ZT4M8QJAUIPD0XOYRRG8/Screen+Shot+2018-02-05+at+16.10.50.jpg
Mobile
Call Settings
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517910514021-C2LKFQ65VOTWAP879VJV/97236-phones-news-inq-launches-mini-and-chat-handsets-image4-wScofIZ0di.png
Mobile
INQ Mini (2009)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517846704818-J9IVZ6V2ZZCL2ZYW0OFJ/Converter3.png
Mobile
Converter Application
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517908589714-2J38BREWOBFZ5FPNKQ43/Screen+Shot+2018-02-06+at+09.14.15.jpg
Mobile
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517910488706-X1UGQOATNDZHXHFVH4VH/Screen+Shot+2018-02-06+at+09.41.28.jpg
Mobile
INQ Chat 3G (2009)
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517908562143-GL5PP2VI1A0UQDGFGXE9/Screen+Shot+2018-02-06+at+09.14.29.jpg
Mobile
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517908578229-DKOC9V424DZJOCS6FY3S/Screen+Shot+2018-02-06+at+09.14.41.jpg
Mobile
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517908518659-N5JNOEM0BVG4G0QRH6PH/Screen+Shot+2018-02-06+at+09.14.48.jpg
Mobile
https://www.nicolaburnett.com/ethnographic
daily
0.75
2018-02-13
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518085507511-8SG5M8OP9RJMVAZPG1WR/Screen+Shot+2018-02-08+at+10.24.35.jpg
Ethnographic
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518085513295-HNJ9350YP3MNB2ZSQKU2/Screen+Shot+2018-02-08+at+10.24.24.jpg
Ethnographic
https://www.nicolaburnett.com/new-page-69
daily
0.75
2018-02-13
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518523901736-IGHPIJ3SH70C9WXIXYTZ/shutterstock_382992076.jpg
Interviews
https://www.nicolaburnett.com/new-page-45
daily
0.75
2018-02-12
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517915345599-24LWYTQNPSYGRQR2IP5L/Screen+Shot+2018-02-06+at+11.08.18.jpg
Frameworks - Filtering
Filter mechanism
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517915537380-W4GXWT7NRQSENMN4TDNC/Screen+Shot+2018-02-06+at+10.45.16.jpg
Frameworks - Filtering
Desktop design
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517917127684-YU3CV7Q7BVIX6X98BUIU/Screen+Shot+2018-02-06+at+11.37.56.jpg
Frameworks - Filtering
Mobile designs
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517916542937-8DHE0J92K24GH386C94T/Screen+Shot+2018-02-06+at+10.35.25.jpg
Frameworks - Filtering
Filter list (desktop/ iPad)
https://www.nicolaburnett.com/reporting
daily
0.75
2018-02-13
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518430873829-8ZT6PBW4C7NECH7KW42F/Screen+Shot+2018-02-12+at+10.04.08.jpg
Reporting
HCL-Deutsche Bank - User Feedback Report
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518431111498-7VPBGO2ZUZULXLTWN1XD/Screen+Shot+2018-02-12+at+10.24.34.jpg
Reporting
INQ Mobile - Home screen Widgets - User Feedback Report
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518431556765-LK2GDJP6S9V3CFH5OBUN/Screen+Shot+2018-02-12+at+10.32.09.jpg
Reporting
HCL-Deutsche Bank - System Features Analysis
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518430910078-9N9DM16R5QXUUIVZRRD9/Screen+Shot+2018-02-12+at+09.56.52.jpg
Reporting
HCL-Deutsche Bank - User Testing Issues Backlog
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518430917453-YVUL3RDGWNYHOOZDC36R/Screen+Shot+2018-02-12+at+09.55.48.jpg
Reporting
HCL-Deutsche Bank - User Testing Report
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518430861655-BI4IB9LP69P9C3Z71MU9/Screen+Shot+2018-02-12+at+10.19.58.jpg
Reporting
INQ Mobile - UX Expert Review
https://www.nicolaburnett.com/new-page-8
daily
0.75
2018-02-12
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517922447896-N2HRS8YVUEST6FK74NRM/contact_02.jpg
Frameworks - UI Components
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517922433937-CJHPHBUSKTU6CMK77JGT/1.jpg
Frameworks - UI Components
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517922437892-HBMDAL49PAM0B7GZ8E80/3.jpg
Frameworks - UI Components
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517922443101-CSDPYED79I3HX5P10GK1/05.jpg
Frameworks - UI Components
Carousel for menu/ list items
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517922531761-Z7SP7HCCSP71ON0H08RY/sc_music_03.jpg
Frameworks - UI Components
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517922523930-C0JVBDEA3JI5ACU0ZKZI/sc_music.jpg
Frameworks - UI Components
Demonstrating how design could work for Music
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517922559451-HNCEWIEIEL4I8AXMYSYY/Screen+Shot+2018-02-06+at+13.06.49.jpg
Frameworks - UI Components
Interaction details
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1517923136051-6ZVANU95OZHPF0AARVI5/Screen+Shot+2018-02-06+at+13.06.14.jpg
Frameworks - UI Components
Panel layouts
https://www.nicolaburnett.com/personas
daily
0.75
2018-02-13
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518084289168-51QFDF4379H4KQZVR3WM/GTO+Ops+Risk+Manager.jpg
Persona
Example Persona 2 created with users
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518020902743-ZQ7SQZF41DKD7255JAPR/IMG_4466.JPG
Persona
Draft framework persona
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518020116047-6R1T47B2RN8TPIVI7WF8/IMG_4482.JPG
Persona
Analysis matrix
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518020562713-GROARPENJWH07BLIO222/Screen+Shot+2018-02-07+at+16.22.02.jpg
Persona
User hierarchy
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518020893716-3X11QCN9JPACCXE4XOUJ/IMG_4483.JPG
Persona
Identifying user types
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518020881055-7H41LCQ5L86EATHU1RDI/Screen+Shot+2018-02-07+at+16.25.22.jpg
Persona
Formalised framework persona example
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518084617697-WE5NQ6B3RYI46VNB1HS9/20150907_164131.jpg
Persona
Example Persona 1 created with users
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518020568458-41S2SXDKVO1BHHJMNKAO/Screen+Shot+2018-02-07+at+16.22.21.jpg
Persona
User types identified
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518020941508-3O6PLMW727PKDH43Y9OJ/Ops+Mgr.jpg
Persona
Finalised framework persona
https://www.nicolaburnett.com/user-testing
daily
0.75
2018-02-13
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518102190034-BJVBAPR6POGXMDDIO9X2/Screen+Shot+2018-02-08+at+14.53.03+3.jpg
User Testing
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518103067402-7Y4LCKF6YLOZLEFB0DBN/Screen+Shot+2018-02-08+at+15.15.19+2.jpg
User Testing
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518103074817-GKI6NW4SB9PJB0NDV6JH/Screen+Shot+2018-02-08+at+15.15.40+2.jpg
User Testing
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518108465701-BVM1QTYS6K2I31Y5TA13/Screen+Shot+2018-02-08+at+16.43.19.jpg
User Testing
UX Review
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518105611744-U32VVT2VU7RC7AYUJGRN/Screen+Shot+2018-02-08+at+15.58.03.jpg
User Testing
Testing with a live prototype via WebEx
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518106610973-QZA864W52RVA39572X3S/IMG_1824+2.jpg
User Testing
Observations Analysis Session
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518514493701-66OJNEG601XWTJBV8V9A/Screen+Shot+2018-02-13+at+09.29.18+3.jpg
User Testing
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518108405153-BXHMCOE18JLFI8CHKAJ3/Screen+Shot+2018-02-08+at+16.44.10.jpg
User Testing
Research findings
https://www.nicolaburnett.com/scenarios
daily
0.75
2018-02-13
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518437738160-YDQGP2H5G2A261GFVHFH/Screen+Shot+2018-02-12+at+12.15.01.jpg
Scenarios
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518437131384-EL5VKR754ZTFPEV6N18I/Screen+Shot+2018-02-07+at+16.45.33.jpg
Scenarios
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518437102232-DTABU9JIHQ2LFWZKLOVV/Screen+Shot+2018-02-07+at+16.42.03.jpg
Scenarios
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1518437752733-PD12GM0GO1GFP9I1KSDB/Screen+Shot+2018-02-12+at+12.14.45.jpg
Scenarios
https://www.nicolaburnett.com/new-page-75
daily
0.75
2024-02-23
https://www.nicolaburnett.com/service-design-1
daily
0.75
2024-02-26
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/2c8fc066-9b72-4db8-8d91-0a3576803e41/Screenshot+2024-02-23+at+12.41.48.jpg
Service Design - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/a1f0d75b-de21-4d2b-a68f-4b4a722e1e09/Citi.jpeg
Service Design - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://www.nicolaburnett.com/user-research
daily
0.75
2024-02-26
https://www.nicolaburnett.com/ux-design
daily
0.75
2024-02-23
https://www.nicolaburnett.com/citi-bank-sd
daily
0.75
2024-03-04
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/a8d9667f-933c-47be-b3bf-97261f80119a/APAC_analysis.jpg
Citi Bank SD - Make it stand out
Findings clustered in Miro
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/20831727-0638-443a-a501-5d67960280bb/APAC_themes_analysis.jpg
Citi Bank SD - Make it stand out
Analysing research themes in Miro
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/0935b3aa-753f-428e-b6ca-907f21149ed7/Citibank-logo.jpeg
Citi Bank SD - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/e8d5bddf-4747-4965-9ae9-1b273aa79b96/Screenshot+2024-02-26+at+12.39.39.jpg
Citi Bank SD - Make it stand out
User group landscape
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/e1ae83b4-397a-4f1e-855a-d6345aab7914/Screenshot+2024-02-26+at+12.29.32.jpg
Citi Bank SD - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/3b91ea13-a30b-4c26-9fa3-37495a5b33cf/Screenshot+2024-02-26+at+12.55.03.jpg
Citi Bank SD - Make it stand out
Draft customer journey map in Miro
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/a4266d67-6848-4a56-96a7-d229b96b5356/Screenshot+2024-02-26+at+13.53.06.jpg
Citi Bank SD - Make it stand out
Documented, indexed and prioritised project opportunities
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1dcaea18-347c-4dff-b863-64a8d7e2fc6b/Screenshot+2024-02-26+at+13.11.00.jpg
Citi Bank SD - Make it stand out
Identified themes and pain points used to inspire service design opportunities
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/18270ead-6f41-4e81-a401-9408813f6120/Screenshot+2024-02-26+at+13.22.33.jpg
Citi Bank SD - Make it stand out
Coded and indexed research findings
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/a7058da6-15e8-4447-864d-08fb383ae487/Screenshot+2024-02-26+at+12.59.20.jpg
Citi Bank SD - Make it stand out
Future-state service blueprint
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/eaf0e840-681e-4947-91b6-ca238f73b52f/Screenshot+2024-02-26+at+13.59.22.jpg
Citi Bank SD - Make it stand out
Example screen taken from summary report
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/952bb40c-b7ca-4668-b7ce-f02c29b9815d/Screenshot+2024-02-26+at+12.40.10.jpg
Citi Bank SD - Make it stand out
Example Persona output
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/d027d7a1-62f6-489c-990e-f9360bbecb9c/Screenshot+2024-02-26+at+13.59.31.jpg
Citi Bank SD - Make it stand out
Example screen taken from summary report
https://www.nicolaburnett.com/new-page-33
daily
0.75
2024-02-26
https://www.nicolaburnett.com/cem-sd
daily
0.75
2024-03-11
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/e59d1d00-bf83-41d0-90f1-6e779e9300db/cdc-GDokEYnOfnE-unsplash.jpg
CEM SD - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/351c3681-5ba6-43b8-bbb8-00f51e47935a/Screenshot+2024-02-26+at+21.34.56.jpg
CEM SD - Make it stand out
Image taken from remote prototype testing
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/674ec205-0482-4a5b-96e0-7598be693a23/Screenshot+2024-02-26+at+21.41.04.jpg
CEM SD - Make it stand out
Example ‘Theme summary’ slide taken from a project report
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/a0c708fb-b41d-4b2e-a761-e15170383219/Screenshot+2024-02-26+at+21.40.26.jpg
CEM SD - Make it stand out
Example ‘Challenge summary’ slide taken from a project report
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/f5b114eb-6cf6-4724-b637-9c7a2134d444/Screenshot+2024-02-26+at+20.24.03.jpg
CEM SD - Make it stand out
Raw, coded and indexed research insights
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/57244710-b533-4315-a01c-a82022ee40fc/Screenshot+2021-02-23+at+18.10.59.png
CEM SD - Make it stand out
Created a storyboard with prototyped screens to test with customers
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/ecc5a7fa-1b47-4d52-9f1b-45ea86c8d738/Screenshot+2024-02-26+at+19.52.42.jpg
CEM SD - Make it stand out
Filled a whole Miroboard with background research, in preparation for the Service design sprints
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/e223c43a-5079-4fee-91e3-ba42c4bd0c80/Screenshot+2024-02-26+at+20.20.31.jpg
CEM SD - Make it stand out
Video images from remote interviews
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/1b082bc0-923b-4dfa-8c11-002b595389d4/Screenshot+2021-02-23+at+17.56.24.png
CEM SD - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/b51f2988-6d03-4430-b14a-d94d6a8d7933/Research+themes_analysis.jpg
CEM SD - Make it stand out
Research findings were grouped and themed in Miro
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/57331db3-2158-47e5-9b49-c9fadcc96987/Screenshot+2024-02-26+at+20.22.09.jpg
CEM SD - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/069b2244-8997-4448-b72b-ed4fb3eba093/plan.jpg
CEM SD - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/fa17dbbf-fcd1-4a1b-8d0d-0b4984b2b29e/Screenshot+2021-02-23+at+17.56.14.png
CEM SD - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/c2d69f8d-908a-4b46-81bc-2e5400350de2/Agreed+Hypotheses.jpg
CEM SD - Make it stand out
Research hypothesis created with stakeholders
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/9d786e2a-a882-4e2b-bae7-f90af983186c/Screenshot+2024-03-11+at+14.38.53.jpg
CEM SD - Make it stand out
Ran an Ideation workshop with stakeholders to explore potential solutions to the identified challenges and opportunities
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/2c8fc066-9b72-4db8-8d91-0a3576803e41/Screenshot+2024-02-23+at+12.41.48.jpg
CEM SD - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/f4e87eb6-7a13-442b-b1b2-1b7fb767842f/Screenshot+2021-02-23+at+17.56.19.png
CEM SD - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/dff5797c-315f-4053-8e44-e500e6bfd0a9/2.+Map+assumptions.png
CEM SD - Make it stand out
Assumptions mapping exercise
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/d74d796a-3991-4bcf-9a36-7618d29a32c5/Screenshot+2024-02-26+at+20.44.19.jpg
CEM SD - Make it stand out
Future-state blueprint based on user tested and prioritised opportunities
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/ca3a2118-b518-4281-9c9f-c69dca5de1ff/Screenshot+2024-02-26+at+20.21.34.jpg
CEM SD - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/722937cf-5cee-4690-9191-3deb8e51abe7/Screenshot+2024-03-11+at+14.39.24.jpg
CEM SD - Make it stand out
Prioritised the opportunities with the group to help us decide what to prototype and test with customers
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/bc6cb248-f0ca-4d34-845c-bd9ce898e60c/Screenshot+2024-02-26+at+20.20.57.jpg
CEM SD - Make it stand out
Whatever it is, the way you tell your story online can make all the difference.
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/966a5b4e-bcce-485a-957a-f14e5f148f0b/4.+Eco+system.jpg
CEM SD - Make it stand out
Ecosystem map created with stakeholders
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/f336de5e-ecfb-44cf-b4ec-b879e5c52169/Screenshot+2024-02-26+at+20.35.55.jpg
CEM SD - Make it stand out
Behavioural Persona example
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/9c6ffdb4-a866-4002-b660-1973d17cdf89/Screenshot+2024-02-26+at+20.36.12.jpg
CEM SD - Make it stand out
Functional Persona example
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/9c1b8f71-92ad-4394-9f7e-7738308250bb/Screenshot+2024-02-26+at+20.42.06.jpg
CEM SD - Make it stand out
Current-state blueprint created in Miro
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/a54a0868-2952-493f-b5ab-eb7a5ff5e38b/Screenshot+2024-03-11+at+18.49.57.jpg
CEM SD - Make it stand out
Problem statement created with stakeholders during Problem Definition workshop
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/571a1c5b-f68f-4635-9e13-661684101a5b/Screenshot+2021-02-23+at+17.55.40.png
CEM SD - Make it stand out
Artefacts from problem space workshop
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/57331db3-2158-47e5-9b49-c9fadcc96987/Screenshot+2024-02-26+at+20.22.09.jpg
CEM SD - Make it stand out
Remote customer interview
https://images.squarespace-cdn.com/content/v1/5a707269f9a61e1794d6f801/8bd64961-81c2-451f-a2e2-e3c683f742ae/Screenshot+2024-02-26+at+21.40.33.jpg
CEM SD - Make it stand out
Included real words from the customer at every opportunity